The staff, room and layout.
The food, the food, the food. Awful, handed out without love, care or thought. Every night the same rubbery creme caramel, the same two jellies and the same artificial cream cakes. No fresh fruit salad and no fresh vegs. Needs much more attention and a new chef. Money not a problem - Cyprus has loads of fresh picked from trees fruit and salads includuing wonderful tomatoes, cumcumbers, peppers etc. Please try harder. It spoilt the holiday.